Privacy Policy
Our Privacy Policy is effective as of [March, 25, 2025]
1. Introduction
Rebuilding Recovery Center (“we,” “our,” or “us”) is a licensed drug and alcohol treatment center located in Massachusetts. We are committed to safeguarding the privacy and confidentiality of our clients, website visitors, and other stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, services, and facilities, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect personal information from a variety of sources.
Information You Provide: When you visit our website, fill out a contact form, request treatment, or communicate with us via email, phone, or in person, we may collect the following types of information:
- Name
- Address
- Phone number
- Email address
- Date of birth
- Insurance information
- Medical history, including drug and alcohol use, mental health history, and treatment needs
- Financial information for billing and insurance purposes
- Emergency contact information
Automatically Collected Information: When you visit our website, we may automatically collect certain information through cookies and similar tracking technologies, including:
- IP address
- Browser type and version
- Device type
- Referring URL
- Pages visited on our site
- Date and time of visits
Health-Related Information: As a healthcare provider, we may also collect sensitive health information in order to provide you with the best care possible. This includes any records of your participation in treatment programs, medical diagnoses, and treatment plans. Such information is protected under HIPAA.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with the treatment and services you request
- To communicate with you about your treatment progress and to send relevant health-related information
- To respond to inquiries or requests for information
- To process billing and insurance claims
- To improve our website and services
- To comply with legal obligations, including healthcare regulations
- To prevent fraud, abuse, and unauthorized access to our systems
- To conduct research and analysis to improve patient care and treatment outcomes (in a manner that protects your confidentiality)
4. How We Protect Your Information
We take your privacy and the security of your personal and health-related information seriously. We have implemented a range of security measures to protect your data from unauthorized access, alteration, or disclosure. These measures include:
- Use of encryption for sensitive data transmission
- Secure servers and storage systems
- Regular audits of our security practices
- Access control protocols to ensure only authorized staff have access to personal and medical records
- Compliance with all relevant privacy laws, including HIPAA, which governs the protection of health information
5. Sharing and Disclosure of Information
We will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
- With your consent: We may share your information with other healthcare providers or organizations if you request or authorize us to do so.
- For treatment purposes: We may share your information with healthcare professionals involved in your care, such as doctors, therapists, or medical staff.
- With service providers: We may share information with third-party service providers that assist us in managing our operations, such as billing and insurance companies, or IT providers. These third parties are bound by confidentiality agreements.
- As required by law: We may disclose your information to comply with applicable laws, regulations, or legal processes, including subpoenas, court orders, or law enforcement investigations.
- For public health purposes: We may report certain information, as required by law, to public health authorities or government agencies for purposes such as disease prevention or monitoring.
- In case of emergency: If we believe that your health or safety is at risk, we may disclose your information to emergency medical providers or law enforcement authorities.
6. Use of Cookies and Tracking Technologies
Our website may use cookies, web beacons, and other tracking technologies to improve your experience on our site. Cookies help us remember your preferences, track website usage, and gather analytics data. You can manage cookie settings through your web browser, but disabling cookies may impact the functionality of certain features on our website.
7. HIPAA Compliance and Health Information
As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality and security of any health information we obtain. This includes your medical records, treatment history, and any other personally identifiable health-related information.
We will not share your protected health information (PHI) except as outlined in this policy, unless we have your written consent or unless required by law. You have the right to access, amend, or request restrictions on the use of your health information in accordance with HIPAA.
8. Retention of Your Information
We will retain your personal and medical information for as long as necessary to provide you with treatment and comply with our legal obligations. Once the information is no longer required for these purposes, we will securely dispose of it in accordance with applicable regulations.
9. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal and health information we have about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: In certain circumstances, you may request that we delete your personal or health information.
- Restriction: You can request restrictions on how your personal information is used or disclosed, though we may not always be able to honor such requests.
- Revocation of consent: If you have provided consent for the use or disclosure of your information, you can revoke that consent at any time, with some limitations.
- Opt-out: If you wish to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions provided in the communication.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect or solicit personal information from minors. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information from our records.
11. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the effective date at the top of the policy and post the revised version on our website. We encourage you to periodically review this Privacy Policy for any updates.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please contact us:
Rebuilding Recovery Center
73 Belmont Street, South Easton, MA